Privacy Policy

Last updated: June 28, 2019

Ponderosa Designs (“us”, “we”, or “our”) operates (the “Site”).

We are committed to providing our customers and users (“you” or “your”) with exceptional service. Providing exceptional service may involve the collection, use and, at times, the disclosure of your Personal Information. Protecting your Personal Information is one of our highest priorities. Our goal is to continue to provide exceptional service to you and to comply with all laws regarding the collection, use and disclosure of Personal Information. In this Privacy Policy, we will inform you of why and how we collect, use and disclose Personal Information; obtain your consent, as required; and handle Personal Information according to applicable law. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of your Personal Information and allowing you to request access to, and correction of, your personal information.

By using the Site, you agree to the collection and use of information in accordance with this policy.

What is Personal Information?

Personal information is information that can be used to identify you. It may include, but is not limited to, your name, email address, mailing address, phone number, etc.

What Personal Information Is Collected?

While using our Site, we may ask you to provide us with personally identifiable information, such as:

  • Contact information (name, email address, mailing address, phone number)
  • Billing information (credit card information, billing address)
  • Unique identifiers (username, other account identification, IP address)

How Is My Personal Information Used?

Your Personal Information may be used for any of the following reasons:

  • To administer your account
  • To fulfill your order
  • To send you transactional emails or communications relevant to your order (e.g., order confirmation)
  • To send you email newsletters, marketing, promotional materials, or other information that may be of interest (with consent)
    • You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in the emails we send. If you opt-out of our email newsletter, you will still receive applicable transactional and account emails
  • To respond to requests, questions, and other messages submitted through our Site
  • To ensure optimal functioning of our website
  • To improve our marketing efforts
  • To identify your preferences (e.g., order history, purchase preferences)
  • To meet regulatory requirements
  • Other legal reasons as apply to the goods and services requested

Log Data

Like most websites, our Site also collects information that your browser or device sends whenever you visit our Site, known as “Log Data.” This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to provide performance and traffic reports, as well as to analyze and improve our Site’s functionality.

Cookies Policy

Cookies are files with small amounts of data, which can include an anonymous unique identifier that allows the Site to recognize your browser and remember certain information. They do not include your Personal Information. Cookies are sent to your browser from websites and stored on your computer’s hard drive. Like many sites, we use “cookies” to:

  • Remember and process items added to your cart
  • Understandandsaveuserpreferencesforfuturevisits
  • Collect and compile aggregate data for analytics. We use trusted third-party services that track this information on our behalf.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some of the key portions of our Site.

How is my Personal Information Protected?

We are committed to ensuring the security of your Personal Information and take reasonable administrative and technical measures to protect your data. For example, our Site is protected with secure socket layer (SSL) technology, which encrypts all information entered on our site. Your credit card number is not stored or processed on our servers. Rather, all transactions are encrypted and sent to our payment gateway provider for processing, as per the Payment Card Industry Data Security Standard (PCI DSS).Our Site also makes use of passwords, breach protection software, firewalls, restricted employee access, and other security measures to keep your Personal Information safe. We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information, in our discretion.

Remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. In the event of a security breach, we will inform the authorities and all affected parties in accordance with applicable law.

Who Has Access to My Personal Information?

We only use your data to provide goods/services through our Site, to provide customer service, to ensure user experience and functionality, and to improve our business and website. As such, select staff members have access to your information in order to complete some of these tasks. We also employ trusted third parties to facilitate some of these tasks. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. These third parties include our website administrator, software developers, payment gateway provider, web hosting provider, analytics provider, social media provider(s), and email marketing service provider (with prior consent). We will not sell your Personal Information to other parties.

How Long is my Data Retained?

We retain your Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose. Aggregate data is stored by our analytics provider for up to 38 months.

How Can I Access, Correct, or Delete my Personal Information?

We will make reasonable efforts to ensure that your Personal Information is accurate and complete. You may request access to your Personal Information to view, save, or reuse. You have the right to request corrections to your Personal Information if required. You may also request deletion of your Personal Information (although we are not required to erase any data that may be necessary for other legal purposes, e.g., tax purposes). All such requests must be in writing and must provide sufficient detail to identify your Personal Information and the action being requested.

How Can I Limit the Collection of My Data?

Some features of the Site require the collection of your Personal Information, e.g., the cart and checkout form. While our Site takes measures to protect the submission of your Personal Information (see section on Security above), if you do not wish to submit your information online, it may be possible to contact us to place your order another way.

The ability to view and analyze data through our third party data processor, Google Analytics, is important for improving our Site and user experience. As per Google Analytics’ Terms of Service, this information does not include personally identifying information. However, if you still wish to prevent Google Analytics from collecting data from your browsing session(s) on our Site, you can download and install a browser extension to disable Google Analytics tracking.

If you do not wish to receive marketing communications such as email newsletters, other promotional materials, or other information that may be of interest, you can simply choose not to opt-in to our email list. If you are already on our email list and wish to opt out, instructions can be found at the bottom of our email newsletters. Keep in mind, if you opt out of our email list, you will still receive important emails regarding your online orders and your account (if applicable).

Third-Party Links and References

We sometimes include links or references to third-party websites or businesses on our Site. These third parties have their own privacy policies in place for how they collect, use, and disclose your Personal Information. We are not responsible or liable for the content and activities of these linked sites or businesses, but welcome your feedback on their policies.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Minor”).

We do not knowingly collect personally identifiable information from Minors. If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. Once we are made aware that we have collected Personal Information from Minors without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

This Privacy Policy is effective as of January 1, 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of our Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Privacy Policy Contact Information

If you have any questions or concerns about our Privacy Policy, please contact us or mail us at:

727 Wells Wynd
Edmonton, AB
T6M 2K1